Effective Date: 07/01/2024
Thank you for shopping at Q. Harrow Art. We value your satisfaction and aim to provide the best customer experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility for Returns:
- You have 14 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
2. Return Process
How to Initiate a Return:
- To initiate a return, please contact us using the "Returns/Refunds" form below. Provide your order number and the reason for the return.
- Once your return is approved, we will send you instructions on how and where to send your package.
Condition of Items:
- Items must be returned in their original condition, with all tags and packaging intact.
- Items that are damaged, worn, or altered may not be eligible for a refund or may incur a restocking fee.
3. Refunds
Processing Refunds:
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [your email/phone number].
4. Shipping
Return Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
If you have any questions on how to return your item to us, contact us using the "Returns/Refunds" form below.